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Frequently Asked Questions...
What
about Home Study Traffic School? Home Study traffic school is an option offered
by numerous courts to fulfill requirements in the California
Vehicle Code, to have your traffic citation resolved without a
conviction on your DMV record, as long as the court authorizes the
program in whose jurisdiction the citation was issued. Who
says I am Eligible for Home Study Traffic School? Each court sets their own standards for Home Study programs. Others make it available only to out-of-state violators. Always check the printed materials you received from your court or call the court, too make certain of your eligibility. The court that has issued you your citation will mail out a courtesy notice, it will be your responsibility to pay the bail amount and to see if you are eligible to attend traffic school before attending any traffic school course. If you do not receive a courtesy notice from the court 30 days after receiving your citation, you should call the court that has issued you your citation. How long will it take to complete the on-line program? Our program is completely self-paced. We have no time restraints on our program. We do suggest that you do take your time, as this will make taking the quizzes and final exam easier for you. Remember that we will allow you to review all course material during quizzes and final exam. If you received your Citation in LA County Courts, you do have a time requirement. All LA Students must meet a 400 minute time requirement, before being allowed to there final exam Do I have to complete the program all at one time? No! Our site will allow you to enter the program as often as you like. Every time you complete one of the lessons, your course status will be saved. When you want to re-enter your course in progress, simply go to our homepage at www.onenotguilty.com and click on Customer Login. Now to access your course, you will be required to submit your driver's license number given during registration. Can I access your web site other than at home? Yes! You can
access our web site using any computer where you have Internet
access. Keep in mind to achieve the best performance on the net you
should use the most recent versions of Netscape or Microsoft
Internet Explorer. Is technical support available? Yes! Technical support is available. When a student does require technical support our customer representatives will be happy to assist you through the steps. Our friendly and knowledgeable customer representatives are available Monday through Friday from 8:00am to 5:00pm to assist you. You can reach us at 1-888-465-4995 we are also available after hours by Email at info@onenotguilty.com How soon will I know if I passed the final exam? Immediately! Our web site will notify you immediately if you have passed or failed. If you have received a passing score of 80% or better you will be directed to a "Congratulations" page. If you were not taken to a "Congratulations" page you did not pass or our school did not receive your final exam. You will have to retake the final exam without any additional charges. If you are having problems submitting your final exam in you may email it to the school or fax it into the school. Fax number is 1-760-956-3911 How do I receive my certificate? We maintain over 80 courts and each has specific needs. All students receive their student copy of the Certificate of Completion for their records. The student copy will be mailed within 24 hours after completion of the final exam (with the exception of weekends and holidays). The original copy will be sent to either the student or court depending on each courts requirements. When students receive a citation, in Alameda, El Dorado, Fresno, Kern, Mono, Placer, San Luis Obispo and San Bernardino, San Mateo, San Diego, San Joaquin, or Yolo counties these courts require special handling. We will Via First class mail your Certificate of Completion and your student copy directly to you. It is then your responsibility to Sign the Certificate of Completion and deliver it to the court. All other counties, we issue the original certificate directly to the court and the student copy will be for your records. Why am I being directed to another site for my Final Exam? If you’ve received your Citation in Butte, Glenn, Lesson, Imperial, Riverside, Napa, Santa Cruz, Stanislaus or Tuolumne County, your courts require you to take a 40 question Final Exam. You must answer 32 or more questions correctly in (80%) to pass. You will be directed to another site for your Final Exam. Once you have successful passed your final exam, a certificate of completion will be mailed directly to the courts on your behalf. For online students a copy will be sent for you online. For workbooks, a copy of your certificate of completion will be mailed to you for your records. These courts contract with a third party (Net Integrated Systems NIS). Not Guilty Traffic School does not issue your Certificate of Completion. All Certificate related questions or any regards to your Certificate of Completion should be directed to them by calling 888-647-3926. * If you received your citation in (NIS) counties you are required to complete the program 10 days prior to your Due Date Tell me about the UPS shipping option THERE IS AN EXTRA CHARGE OF
$45.00 FOR THIS OPTION My Court requires Identity Verification how does that work? Various Courts are now requiring, all students to prove their Identity while taking the final exam. These counties are Alameda, Kern, San Bernardino and San Diego County Courts. This is a procedure where you will be required too show proof of your Identity, complete the Final Exam In-front of the notary, and have your final exam Notarized. You will need to print out your final exam and take it to the Notary Public. At the Notary Public office they will provided you with an "All Purpose Acknowledgment Form" Don't Worry! To meet this requirement it will be necessary for you to use the services of a Notary Public. You can find a Notary Public in the yellow pages or on the Internet. Notary Publics can be located at Escrow Offices, Banks, Private Mailbox services, Kinko's and there are mobile Notary Publics also. ( Any fee's required by the Notary Public will be your Responsibility) For more information about Identity Verification click here |
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